United Airlines tweaks crew policy after recent fiasco

United Airlines tweaks crew policy after recent fiasco

In the wake of United Airlines' disastrous, forced "re-accommodation" of Kentucky doctor David Dao, Delta has authorized payments of up to nearly $10,000 per overbooked passenger, the Associated Press reported. This means that the staff and crew were not technically United Airlines employees, and United pilots believe this is an important distinction.

The incident sparked outrage among other passengers as well as on social media.

According to a statement, the airline will make sure it knows where crew members are sitting at least an hour before the flight leaves.

United chief executive Oscar Munoz on Monday again apologised for the incident, and the company said on Friday it was changing its policy on booking its flight crews onto its own planes.

Last month the airline was embroiled in another high-profile row after a gate agent stopped two girls from boarding a flight because they were wearing leggings.

Dao, a 69-year old Kentucky physician, sustained a concussion, broken nose and lost two teeth during the incident, which may require him to undergo reconstructive surgery.

After no passenger has volunteered, it reportedly prompted United to manually choose four passenger names.

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"A commercial airline that removes validly seated customers without serious cause breaches the sacred trust between passengers and their airlines", the bill said.

The airline is emphasizing that it will also no longer ask law enforcement to evict passengers that do not pose a security threat. Dr. Dao was one of them. In addition, many airlines offer financial incentives to passengers in exchange for giving up their seats, making the incident involving Dr. Dao entirely avoidable.

"This can never - will never - happen again on a United Airlines flight", he said. While three complied, Dao refused. Munoz issued a more humbled apology the same day.

"I hope he becomes a poster child for all of us", he said.

In this case, the problem arose because United decided at the last minute to fly four staff members to a connection point and needed to bump four passengers to make way for them.

Dao's attorney, Thomas Demetrio, said at a news conference Thursday that his client will "probably" file a lawsuit.