Critics questioned why United employees didn't offer more compensation to win the needed amount of volunteers, but employees are often restricted by maximum compensation caps set by airline policy. One of them, 69-year-old David Dao, refused to give up his seat.
Aviation attorney Thomas Demetrio, who is representing Dao, disagrees.
Writing for Forbes, Laura Begley Bloom said that, flying NY to Florida during storms last week, she, her husband and their daughter were bumped three times in total, receiving $1350 a head for the first flight, $1300 for the second, and $1000 for the third.
It's still unknown how the scorpion got on the flight. If not, they need to be placed on the next available flight. United, in comparison, bumped over four times as many.
Airlines CEO Oscar Munoz, in an interview to a local news channel, had said that he felt ashamed of the incident and promised to review the airline's passenger-removal policy. It's game theory, if you will.
Dao's lawyer said he doesn't believe the incident was racially motivated and that it appears that airlines don't have standard procedures for kicking people off plane.
It also should be noted that the incident that happened on United flight 3411 plane was not a simple case of overbooking.
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Southwest Airlines paid $758, United $565, and American Airlines $554.
United Airlines is now under enormous scrutiny after a video of a passenger being dragged, bloodied and screaming, off a flight on Sunday went viral. After several attempt to escort him off the plane, Dao was ripped from his seat and dragged down the aisle.
The three officers who removed Dao have been suspended from their jobs at the Chicago Aviation Department.
"There's no limit to what an airline can pay", Harteveldt said.
"What we saw happen this past week was a major failure, but it shouldn't indict the entire practice of overbooking", Harteveldt said.
While United, and Chicago airport security in particular, should have handled the incident and its following public relations fallout better, we're left with two conclusions.